CHILDLINE, started in 1998, India’s first 24-hour helpline service supported by the Ministry of Women & Child Development. The service is for children in need of aid and assistance and is provided through a toll-free 24-hour emergency phone service (1098). Apart from responding to emergency needs, it also helps in linking children in difficult circumstances with various services meant for their long-term care and rehabilitation. This one-point contact is meant to facilitate instant access to support, guidance, and active intervention.

CHETNA manages Childline at three locations:

1. City Childline, Agra
2. Railway Childline, Agra
3. City Childline, Mathura

Through Childline, CHETNA reaches out to approximately 2100 children in distress every year.

Project Partner:

• CHILDLINE India Foundation